How can we help you?
What advantages does buycycle offer compared to other platforms?
buycycle offers you targeted access to the relevant target group for the sale of your sports bikes. Your ads reach bike enthusiasts all over Europe in their national languages and currencies. We allow shipping between all countries within Europe and are constantly expanding into other markets.
What does the onboarding process look like for commercial traders?
buycycle offers individual onboarding for bicycle dealers - either via video call or in person. Information material is provided, including topics such as payment process, invoices and warranty. If an XML feed or database of bikes is available, the upload can be automated.
What are the costs for commercial sellers at buycycle ?
buycycle charges a general fee of 3.5% for sellers. There is no setup fee and no monthly base fee.
To whom is the invoicing done? When will I receive the information for invoicing?
The invoice is issued directly to the customer. Our payment service provider Adyen only passes on the payment, but is not a party to the purchase contract. You will receive the information of the:the buyer:in for invoicing as soon as you confirm the sale of your bike. In case of missing information, feel free to contact our support.
What are the conditions for returning bicycles?
For bicycles sold by commercial sellers, there is a 14-day right of withdrawal by law. In addition, the buyer can return the bike if the bike has any defects that have not been communicated. Also with us the legal warranty of two years on new goods and twelve months on used goods for commercial seller:in applies.
What bikes can I sell through my commercial account?
Bicycles can be offered to commercial dealers via the commercial account. If you want to sell a bike on behalf of a customer, the sale must be made via a private account.
Is it safe to sell via buycycle ?
Yes, selling via buycycle is safe. Already over 300 commercial dealers trust in buycycle. On Trustpilot you can convince yourself that we are trustworthy and that security is our top priority. For example, the full purchase price is already collected by our payment provider from the prospective customer when a purchase request is made. We make sure that you can pay the credit in your buycycle account to your bank account as soon as the pickup of your bike has taken place.
Your question remained unanswered?
Check out the buycycle helpdesk or contact our support team.